All pieces are made to order, and therefore, all sales are final. We do not accept returns, exchanges, or issue refunds for any reason other than the two listed below:
You may request an exchange only if:
- You received an incorrect product.
- Your item has a genuine manufacturing defect.
If your order meets one of the above conditions, please contact our Client Services Team on shopsangriasoul@gmail.com within 3 days of delivery with the following:
- Your Order Number
- A brief description of the issue
- Images of the received item (in case of defect or incorrect product)
Please note:
- We are not liable for incorrect or incomplete shipping addresses.
- We cannot offer refunds for orders returned due to failed delivery attempts or refused packages.
Before You Order
By completing a purchase on our website, you acknowledge and agree to the following:
Sizing & Fit:
Please refer to our Size Guide and product descriptions before making your purchase. No exchange/return on ordered size will be done.
Handcrafted Variation:
Every item is handcrafted, meaning slight variations in color, weave, or texture may occur. These are not considered defects—they’re part of the unique charm of handwoven, hand-dyed fabrics.
Color Accuracy:
Colors may appear differently depending on your device’s screen settings. While we try our best to show accurate colors in product photos, minor differences are not valid grounds for return, exchange, or refund.
Pattern Placement:
Please note that pattern placement may vary slightly from product images.